QUALITY AND SECURITY

Integrated Policy on Quality, Supply Chain Security, and Information Security

At LQB Customs Brokers and Logistics, we express our interest and commitment to quality and security in all the services we provide throughout the logistics chain.
We are committed to the continuous improvement of our Integrated Management System for Quality, Supply Chain Security, and Information Security, in accordance with the requirements of the Authorized Economic Operator (AEO) Program and the ISO 9001, ISO 28001, and ISO/IEC 27001 standards, generating sustainable growth for the organization, based on our fundamental pillar — teamwork.

Mission

To provide our clients with comprehensive and efficient advisory services aimed at increasing their productivity and competitiveness, with a focus on personalized and professional attention.

Visión

Our vision is to position ourselves as a leader and reference in Uruguay, the region, and the world in all matters related to customs management, international trade, and logistics.

Nuestros Valores

Professionalism

Honesty

Confidentiality

Innovation

Customer Commitment

Clear Policy on Quality and Security

Specialized Human Team

Our goal is to constantly exceed the satisfaction and trust of our clients, suppliers, competent authorities, and other business partners, emphasizing continuous innovation and improvement, and committing ourselves to:

Provide quality, safe, and efficient services, ensuring our clients obtain the greatest possible benefit to enhance their competitiveness.

Deliver our services in a professional, dynamic, and responsible manner, complying with all current legal and regulatory requirements, both national and international.

Apply a process-based and risk management approach, ensuring that client and stakeholder requirements are understood, fulfilled, and reviewed to maintain the effectiveness of the Integrated Management System.

Identify, assess, and manage security risks throughout the supply chain, establishing controls proportional to identified threats, and cooperating with business partners, authorities, and stakeholders to strengthen global trade security.

Maintain a firm opposition to all illicit activities associated with foreign trade in the supply chain in which we participate, including drug trafficking, smuggling, terrorism, trade in counterfeit goods, arms trafficking, among others; and make every effort to prevent becoming an involuntary instrument in activities that threaten security, the environment, or health.

Plan, analyze, and control our work through a comprehensive, reliable, and secure management system.

Maintain the trust of our stakeholders, ensuring compliance with legal, regulatory, and contractual obligations.

Establish and document controls, procedures, and security standards, which must be strictly followed by all employees and third parties who have access to the organization’s information.

Protect information assets, whether our own or those of third parties, ensuring their confidentiality, integrity, and availability, to reduce risks and prevent information security incidents.

Implement the necessary means to ensure business continuity.

Ensure the development of competencies and commitment of all members of the organization, in order to fulfill this Policy and the objectives of the Integrated Management System.

Promote the continuous improvement of the Integrated Management System to contribute to the transparency, legality, agility, quality, and continuity of the services provided by the organization. Version 2.0 – October 22, 2025

Integrated Management System

At LQB, we maintain an Integrated Management System for Quality, Supply Chain Security, and Information Security, in accordance with the requirements of the Authorized Economic Operator (AEO) Program and the ISO 9001, ISO 28001, and ISO/IEC 27001 standards, aimed at ensuring the highest standard of service quality and operational security.

Our Certifications

ISO 9001 – Quality Management

The ISO 9001 certification ensures that at LQB Customs Brokers and Logistics, we manage our processes with a focus on continuous improvement, efficiency, and customer satisfaction.
This international standard supports our ability to deliver consistent, transparent, and results-oriented customs and logistics services, ensuring compliance with the requirements of our clients, authorities, and other stakeholders.

ISO/IEC 27001 – Information Security

The ISO/IEC 27001 certification confirms that our organization applies the highest standards of information security management.
Through policies, procedures, and technical and organizational controls, we protect our own and our clients’ information assets, ensuring their confidentiality, integrity, and availability.
This commitment strengthens trust in every transaction and ensures compliance with current legal, regulatory, and contractual requirements.

AEO – Authorized Economic Operator

The recognition as an Authorized Economic Operator (AEO), granted by the National Customs Directorate of Uruguay, identifies us as a reliable and secure partner within the international logistics chain.
This distinction reflects our commitment to legality, traceability, and security in all foreign trade operations, contributing to a more agile, transparent, and protected global trade environment.

Country Brand Certification

We have obtained the Country Brand Certification, an indicator of quality, hand in hand with the representation of the best values of the country, thus ensuring that we have transferred these values to our services, generating a common identity and prestige.

Great Place to Work

We have obtained the “Great Place to Work” certification, which recognizes companies that create an exceptional experience for all their employees and that have a quality work culture and work environment.

Corporate Social Responsibility Policy

Our Corporate Social Responsibility Policy is a management instrument that defines the goals, strategies, programs, actions and projects in the social and environmental field, aimed at generating an improvement in the quality of life of our collaborators and the consequences of our actions on the environment, which, ultimately, translates into a positive impact for society in general.

See the text of our policy at comercial@lqb.com.uy

Sustainable Development Policy

Our Sustainable Development Policy aims to be a management instrument that defines the goals, strategies, programs and projects in the environmental field aimed at promoting sustainability in the area of LQB operations and to minimize the environmental impact in our work, and then translate it into a specific action plan adjusted to the guidelines contained herein.

To this end, our company, based on this Policy, seeks to carry out the future implementation of plans and strategies committed to sustainability. Mainly by the care of the environment and the reduction in pollution generated from our operations.

This Policy establishes the actions that have already been implemented, as well as actions to be developed, since our company’s commitment is to future generations, so the sustainability of our business is a concept that is constantly changing and is not exhausted in today’s actions, but rather implies a permanent and perfectible commitment that involves all of us, every day.

In this sense, LQB is part of a group of associated companies, including Renovables Green Energy SAS, with which we will make joint efforts to ensure that both clients and group companies change their fleet to electric vehicles.

It is a general and social commitment, to make our best efforts to reduce the impact of our operations on the environment, and for this we have the support of all our collaborators.

The smallest actions, such as conscious use of water resources, electricity, fossil fuels, will make the change we need.

Below are the actions that LQB carries out, as well as those it intends to implement in the future, with the collaboration of our entire team.

ENERGY CONSUMPTION

At LQB we understand that one of the main problems in business management is the use of non-renewable energy.
That is why one of the goals we set is to begin using renewable energy in our offices, particularly from the use of solar panels.
The use of fossil fuels will be avoided whenever there is another environmentally friendly alternative.
Electronic equipment that is not in use, or at the end of the work day, will be unplugged and turned off, to avoid the consumption of idle energy.
Those devices that allow the use of timers will be conditioned to implement their use. Also, the lighting outside the office is from a photocell with LED; inside the office, the lighting is LED and the air conditioners will be changed to equipment with Inverter technology.

MINIMIZING THE USE OF STATIONERY

As a general rule, only those documents that are strictly necessary will be printed.
To contribute to this, we have developed various procedure management software, so our collaborators track and follow up the clearance procedures online, without the need to have paper documents, forms, files, or similar.
Likewise, we have implemented the use of ERP software, which allows us to optimize processes and reduce the use of paper by 100%.

WASTE SORTING

In our offices there are containers for different types of waste: paper, organic waste, plastics, glass.
All waste with potential recycling is sent to recyclers.

POLLUTION REDUCTION

In order to reduce our carbon footprint, we aim to ensure that the entirety of our transportation fleet (trucks and vans, among others) is electric, renouncing to those that use fossil fuels.
Likewise, our operations aim to collaborate with our clients so that they also initiate changes in their fleets in this regard.
It is everyone’s commitment to be able to carry out this Policy and collaborate in the implementation of the action plans.

Confidentiality and Data Protection Policy

LQB considers confidentiality and protection of the data it processes from its clients to be fundamental.
For us, the trust of our clients is invaluable capital, not only in the services provided, but also in the protection of their assets, including data related to the business.

See the full text of our Data Protection Policy approved and registered in the URCDP at comercial@lqb.com.uy

Service Commitment

For the purposes of complying with our Policy and Management System, we present the following conditions that govern the services provided by LQB

We carry out the procedures in accordance with the provisions of current regulations.

We keep our clients permanently informed about the progress of their procedures and warn them of any circumstance that could affect them.

We preserve the integrity, security and confidentiality of the documentation delivered by our clients.

We provide all our clients with comprehensive advice on International Trade and customs regulations.

We deliver to our Clients the estimates they request within a period of no more than 24 hours, once we have received all the information and/or documentation necessary for clearance.

We are open from Monday to Friday from 9:00 a.m. to 6:00 p.m., without prejudice to the fact that we remain available through email.

To our clients

In order to meet the proposed goals more effectively, your collaboration is necessary, communicating your needs to LQB as clearly as possible, delivering the necessary documentation in a timely manner and letting us know about any service that did not fulfilled your expectations.

Please communicate to LQB staff any information you consider appropriate, for example, the existence of a particular link between the buyer and the seller and whether such link influenced the value of the merchandise, the existence of any legal restrictions on the use of the merchandise, whether from the Country or the Economic Block (MERCOSUR) or the existence of royalties and license rights related to the merchandise that the buyer must pay.

Special conditions

Our Clients may request special or additional conditions to those established in this document. These conditions must be considered and approved by LQB management.